Terms & Policies

Please Note: These are the standard terms and conditions, properties onsite have additional property specific terms. Refer to the individual property page for more information.


Greenway Retreats : Booking Terms and Conditions

Please read these Booking Terms and Conditions as they are important and govern what is expected of you, us, and the owners.

We strongly advise you to take out comprehensive travel insurance to cover cancellation costs and your stay in the Property. If you choose not to then you accept responsibility for any loss that you may incur.

We are Greenway Retreats, of Pennans Cottage, Mount, Rose, Truro, Cornwall, TR4 9PP  and we act as agent for the owners who has authorised us to deal with your Booking on their behalf.

If you have any queries about these terms and conditions or have any comment or complaint about your Booking, you can contact us at the above address, use our online forms or call our customer service team at +44 (0) 7885 498501.

1. DEFINITIONS

2. THIS CONTRACT

3. OWNERS OBLIGATIONS

4. YOUR HOLIDAY AND WHAT IS PERMITTED

5. PRICE AND PAYMENT

6. CAUTIONARY DEPOSIT

7. YOUR RIGHTS TO CANCEL

8. REFUNDS